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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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uwone jackson

April 15, 2024

5  out of  5 rating by uwone jackson
"Great agent and she helps me tremendously. I recommend her to all my clients as a Toyota consultant"
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allison hare

April 8, 2024

1  out of  5 rating by allison hare
"I have had nothing but negative experiences here. For starters the customer service was not adequate, taking days to get a response or even just not getting one. When asking to remove some coverages from my policy, I was sent back a rude email basically implying that I didn’t know what I was talking about and didn’t know what I was asking to remove. The rates are also insane. Within 12 months I received 4 increases that were $30-$40 EACH, meaning within a year my policy has literally doubled. When asking what these increases were for all I got was “a statewide increase”…… the coverage I asked to have removed 6 months ago still has not been removed nor have I received any updates on this removal or the money being paid back to me for the 6 months I was paying for the coverage when I shouldn’t have been."
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Cheri McCollough

March 17, 2024

5  out of  5 rating by Cheri McCollough
"Thank you for getting invovled with MVA for us. We were there 2 hours getting our problem resolved on our 3rd visit. It was finally taken care of sucessfully by Aku at MVA in Hagerstown."
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Bobby Roberts

March 16, 2024

5  out of  5 rating by Bobby Roberts
"Unfortunately while traveling cross country a semi truck lost a break drum in front of me while on a back road highway in no man’s land Texas. Traci helped me find lodging and arranged for a tow to the nearest repair shop over a hundred miles away. She went above and beyond to ensure me and my family were safe and taken care of. I’ve since moved my homeowner policy to State Farm as well. You can’t find a better agent to fulfill your insurance needs!! Thanks Traci you’re the best!!!!"
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Jessica woodburn

March 14, 2024

5  out of  5 rating by Jessica woodburn
"Traci Hall has saved me money on my car insurance. The most professional and caring person for people who are looking for a Agent and not a 800 # with automated responses. She is extraordinaire and such a wonderful person as well. She has a great staff as well Such a great team!"
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Linda Greer

March 14, 2024

5  out of  5 rating by Linda Greer
"Traci Hall was very helpful when i needed it the most. Thank you so much for all your wonderful help!"
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Jason Jurkowski

March 8, 2024

5  out of  5 rating by Jason Jurkowski
"My insurance agent for home and auto policies...she and her staffer names Joseph were very helpful as an interface for me with the Maryland MVA. I need to transition a car's license plates to Maryland license plates and Traci Hall individually called MVA to obtain clarifying data for me on the transition."
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Yvonne Williams-Blackbourne

March 1, 2024

5  out of  5 rating by Yvonne Williams-Blackbourne
"Thank you Agent Traci Hall for saving me money on my car insurance. The most professional and caring person for people who are looking for a way to know who your Agent is and not deal with a 800 #. She is extraordinare!"
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Kim Thomas

February 29, 2024

1  out of  5 rating by Kim Thomas
"I switched to Traci Hall the end of 2023 and I must say that the customer service was definitely lacking. I reached out several times via phone and numerous emails with little to no response. Agenda items were not completed, and I requested the drive safe for my truck which was never sent. Overall, I would say poor customer service. After only two months, I switched to another state farm agent who is extremely responsive and knowledgeable. I received the drive safe from the new agent in 2 days. Response to Traci's comment. I have all the texts/emails that I sent with no responses, therefore, her statement about extensive communication is false and I am offended that she stated such. I have screenshotted all of the messages with dates and times."
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Wendy Israel

February 6, 2024

5  out of  5 rating by Wendy Israel
"I am greatly appreciative for the service Ms. Traci gave. Her patient, timing and understanding is amazing. Thank you so much."
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Chill Boyx

January 3, 2024

5  out of  5 rating by Chill Boyx
"Traci is amazing! Kind and detailed. Saved me lots of $$ and got me covered. Thank you Traci!"
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Janet Brown (JB)

August 28, 2023

5  out of  5 rating by Janet Brown (JB)
"I’m so glad I called State Farm and spoke with Traci Hall! I was up for renewal and Ms. Hall saved me $85 a month! She was very detailed in explaining my policy and providing me with options. She made my day and I’m so happy for her expertise and quality service she provided me."
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The Zec

August 28, 2023

1  out of  5 rating by The Zec
"I supposedly have towing insurance but cannot seem to get reimbursed for a local tow. Thumbs down for Traci Hall and State Farm. Not there when you need them."
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Anthony Richardson

August 1, 2023

5  out of  5 rating by Anthony Richardson
"So care of all my insurance needs"
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Janelle Neumann

July 26, 2023

5  out of  5 rating by Janelle Neumann
"Wonderful experience. Superb and very informative workshop! @porthamharborside"
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Jennifer Leydorf

May 29, 2023

5  out of  5 rating by Jennifer Leydorf
"Traci Hall's dedication to the community is clearly evident. Last year I ran into her and asked if she had any coloring books/crayons I could use for sending to children overseas. She flagged me down at a fair six months later and pulled out the coloring books/crayons right out of her car and said, "I've been waiting to see you!" She answered my family's numerous insurance questions and is always eager to provide an answer. It is so helpful having someone we can easily contact when we need it."
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March 22, 2023

5  out of  5 rating by Sadie
"She was very helpful about cracked windshield, she referred me to right person."
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Eld. P. D. Thompson Sr.

March 15, 2023

5  out of  5 rating by Eld. P. D. Thompson Sr.
"This agent is awesome with communication and makes it so easy for those like me that are trying to get back on line. All I can say is thanks thanks thanks!!!!"
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Jessica Penn

December 15, 2022

5  out of  5 rating by Jessica Penn
"My experience with Traci Hall from State Farm was nothing short of AMAZING! This agent worked tenaciously through the evening and early morning to ensure my family’s complex insurance needs were processed. While working my husband and I through the process, Ms. Hall was like a family friend, handling us with care, constantly reassuring us through our anxieties. 5 Star experience!"
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Janet Verbin

November 4, 2022

5  out of  5 rating by Janet Verbin
"Traci was extremely helpful. She told what I needed know. Very knowledgeable. Extremely friendly and pleasant. Highly recommend her."
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Jason Jurkowski

October 14, 2022

5  out of  5 rating by Jason Jurkowski
"Traci provided immaculate assistance in processing a claim on my behalf."
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James Lagaras

October 1, 2022

5  out of  5 rating by James Lagaras
"Traci Hall worked incredibly hard to get me an URGENT, same-day COI for one of my partnering licensing agencies. She came through with flying colors! Thanks, Traci!! You Rock."
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Ralph Bodoy

May 12, 2022

5  out of  5 rating by Ralph Bodoy
"Traci and her staff of crofton are the best, any problems that I have regarding any details of my policy, they are always on point and ready to help , by far the best insurance and staff that I could possibly ask for . In fact most members in our family wouldn’t trust anyone one else. 100%. All the time."
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rodeostyles Charles

April 4, 2022

5  out of  5 rating by rodeostyles Charles
"Traci Hall was patient, expedient, knowledgeable, professional, and kind when she saved me hundreds of dollars switching my auto,motorcycle, and home owners insurance to State Farm. I Highly recommend contacting Traci Hall and switching to State Farm ."
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Brooke Lowman

January 22, 2022

5  out of  5 rating by Brooke Lowman
"Traci stands by her words, excellent customer service, better coverage, and she saved us money."